STORE POLICY
REFUND POLICY
Temporary T&C Update
At Advanced Orthomolecular Research, the health and wellbeing of our partners, customers, employees, and communities is our top priority. Due to the current COVID-19 pandemic, we are temporarily suspending product returns on any product ordered from DEC 1, 2020 onward.
Consumer Adverse Reaction Return Policy
Our Consumer Adverse Reaction Return Policy will remain in effect. If at any time, you experience an adverse reaction to one of our products, please contact us at naturahealthinc@gmail.com. Documents must be submitted to our Returns Department within five business days of your call. The product must be kept until your refund is received. To be eligible for return under this section, the product must not be expired.
Damaged Products
Our Damaged Products Return Policy will also remain in effect. If you receive a damaged product, please email naturahealthinc@gmail.com. Photographs of the damaged product may be requested. NATURA will determine what further action to take if any, but we will do the best we can to come to a satisfactory resolution.
FAQs
Q: Why are you not taking my return?
A: One of our core values is safety. Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our stores, we are declining all returns (excluding Adverse Reactions and Damaged Products) for the safety of our customers and associates.
Q: What if my product was damaged?
A: We stand by our quality standards. If your product was damaged and meets the criteria in the Damaged Products Return Policy, we will come to a satisfactory resolution with you.
Q: What is the time frame when you will start taking returns?
A: We will continue to closely monitor guidance from Federal, Provincial, and local agencies and adjust our policies accordingly.
Q: What are the customer’s benefits for us not accepting returns?
A: Customers can feel a sense of safety when purchasing products from NATURA.
All products customers purchase from us are manufactured in a clean, GMP certified facility and have not left our warehouses.